Refund & Returns Policy

At Vitaliu, we want you to be completely satisfied with your purchase. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.

1. Return Eligibility Requirements

To be eligible for a return, your item must meet the following criteria:

• The item must be unused and in the same condition that you received it.
• It must be in its original packaging.
• A receipt or proof of purchase is required to complete your return.

2. Refund Inspection & Processing

Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within a standard billing cycle.

3. Late or Missing Refunds

If you haven’t received an expected refund yet, please follow these steps before reaching out:

1. Check your bank account again to confirm the transaction status.
2. Contact your credit card company—it may take some time before your refund is officially posted.
3. Contact your bank. There is often processing time required before a refund is posted.

If you have completed all of these steps and still have not received your refund, please contact us at support@vitaliu.com.

4. Sale Items & Exchanges

• Sale Items: Only regular-priced items may be refunded. Sale items are non-refundable.
• Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the exact same product, send an email to support@vitaliu.com and ship your item to our return address below.

5. Return Shipping Instructions

To return your product, please mail your package to:

• You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your total refund amount.
• Depending on your location, the time it takes for an exchanged product to reach you may vary.
• If you are returning high-value items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item without carrier tracking.

6. Need Help?

Contact our dedicated support team for any questions related to refunds, returns, or product exchanges: