Shipping Policy
At Vitaliu, we are committed to delivering your high-tech nutritional products safely and efficiently. All orders are processed, packaged, and dispatched directly from our physical fulfillment operations facility in Wyoming, USA.
1. Shipping Destinations
We currently ship orders exclusively to the following locations:
- United States (All 50 states)
- Puerto Rico
- Canada
*Note: We do not currently ship to other international destinations or U.S. territories outside of Puerto Rico.
2. Order Processing & Handling Time
- Order Cut-Off Time: 2:00 PM EST (Eastern Standard Time), Monday through Friday.
- Handling / Processing Time: 1 to 2 business days (Monday – Friday).
- Orders placed after 2:00 PM EST on Friday or during the weekend will begin processing on the following business day.
- Orders are not processed or shipped on major U.S. federal holidays.
3. Transit Times & Shipping Rates
We offer a straightforward, flat-rate expedited shipping option for all supported destinations.
| Destination | Shipping Method | Estimated Transit Time | Cost |
|---|---|---|---|
| Continental U.S. | Expedited Shipping | 2 – 3 Business Days | $11.99 |
| Puerto Rico | Expedited Shipping | 2 – 4 Business Days | $11.99 |
| Canada | Expedited International | 3 – 5 Business Days | $11.99 |
Customs, Duties & Taxes (Canada): Canadian orders may be subject to import duties, taxes (such as GST/HST), and customs clearance fees levied by the destination country once the shipment arrives. These charges are the responsibility of the recipient.
4. Order Tracking
Once your order has shipped, you will receive an automated shipping confirmation email containing your tracking number and a link to trace your package in real time. Please allow up to 24 hours for the tracking number to activate within the carrier’s system.
5. Shipping Address Changes & Cancellations
- Address Updates: If you need to change your shipping address, please contact us immediately at support@vitaliu.com or call 1 (835) 215-2736. Once an order has entered processing or has been dispatched, we cannot modify the delivery address.
- Incorrect Addresses: Vitaliu is not responsible for orders shipped to an incorrect address provided by the customer during checkout.
6. Damaged, Lost, or Stolen Packages
- Damaged Items: If your package arrives damaged, please inspect the contents and take photos of both the damaged product and outer packaging. Contact us within 48 hours of delivery at support@vitaliu.com so we can issue a replacement or file a carrier claim.
- Lost Packages: If your tracking information states that your package was delivered but you have not received it, please check around your property or with neighbors. If it remains missing after 24 hours, contact us for assistance.
7. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact our support team:
Business Name: Vitaliu
Fulfillment Operations & Contact Address: 30 N Gould St #Ste R Sheridan, WY, 82801, USA
Phone: 1 (835) 215-2736
Email: support@vitaliu.com
Hours of Operation: Monday – Friday, 9:00 AM – 5:00 PM EST