Last updated: October 3, 2026
Overview
This policy explains how Vitaliu subscriptions work, how you are billed, and how to change or cancel a subscription at any time. It applies to every product you buy at vitaliu.com on a recurring plan, such as “Every Month.” One-time purchases are not affected and follow our Refund and Returns Policy. By choosing a subscription plan and placing your order, you agree to this policy and to our Terms of Service.
How subscriptions work
On every product page you choose between a one-time purchase and a subscription plan before adding to cart. A subscription sends you the same product on the schedule you pick, usually at a lower price than the one-time price.
The plan, the price per delivery, the billing frequency and the discount are shown on the product page, in your cart and at checkout before you pay. You are never subscribed unless you choose a plan. If you choose a one-time purchase, you are charged once.
Billing and renewal
Your subscription renews automatically until you cancel it. By placing a subscription order, you authorize Vitaliu to charge your payment method for the first order and for every renewal at the price and frequency shown at checkout.
- First charge: taken when you place your order, for the price shown at checkout.
- Renewals: charged on the same day of each billing period (for example, every month) at the price of your plan.
- Next payment date: shown at checkout, in your order confirmation and in My Account under Subscriptions.
- Taxes and shipping: calculated for each renewal and added to the plan price where they apply.
Payment methods and failed payments
We charge each renewal to the card or PayPal account you used at checkout. Card payments are processed securely by Square, and we never store your full card number.
If a renewal payment fails:
- We email you with a link to update your payment method.
- We may try the payment again over the following days.
- If it still fails, the subscription may be put on hold or cancelled, and no further orders are shipped until payment is received.
To update your card or PayPal details, log in to My Account and open Subscriptions or Payment methods.
Shipping of recurring orders
Each renewal is a new order that ships after its payment succeeds. Delivery times, carriers and costs follow our Shipping Policy.
Shipping is calculated for every renewal using the address on your account, so update your address in My Account before your next payment date to avoid delays. A free-shipping offer applies to a renewal only if that renewal order qualifies on its own.
Managing your subscription
You can manage your subscription at any time in My Account under Subscriptions. We create your account automatically with your first order. Use the “Lost your password?” link on the login page to set a password.
In My Account you can:
- see your plan, price, next payment date and past orders
- update your payment method
- update your shipping address
- cancel the subscription
To change the product, quantity or frequency, or to pause or skip a delivery, contact us through our Contact Us page before your next payment date and we will help.
How to cancel
You can cancel a subscription at any time, online or by contacting us, and there is no cancellation fee.
- Online: log in to My Account, open Subscriptions, select the subscription and choose Cancel.
- By contacting us: send your request through our Contact Us page and we will cancel it and confirm by email.
To avoid the next renewal charge, cancel at least 24 hours before your next payment date. Cancelling stops all future charges. It does not cancel an order that has already been charged, shipped or is being prepared.
Refunds and returns
Orders from a subscription follow the same rules as one-time orders in our Refund and Returns Policy, including return conditions and time limits.
If you were charged for a renewal you meant to cancel, contact us within 7 days of the charge. We will review your request promptly and, where appropriate, cancel the subscription and refund that renewal.
Price changes and product availability
We will email you at least 30 days before a price change takes effect on your subscription. The new price applies to renewals after that notice period, and you may cancel before then.
If a product is discontinued or temporarily unavailable, we will tell you and may offer a similar product. You can cancel at any time instead.
Contact and updates
For any question about your subscription, reach Vitaliu through our Contact Us page, ideally before your next payment date.
We may update this policy. The date at the top of this page shows the latest version, and changes that affect price or billing are emailed to active subscribers before they take effect.